Tuesday, October 14, 2025
6:30 PM - 7:30 PM
Time Zone: (UTC+12:00) Auckland, Wellington [Change Time Zone]
Register for the Free Webinar
Description

This webinar addresses an urgent challenge: the painful reality of help-seeking faced by individuals with complex mental health needs. For many, accessing traditional mental health services is overwhelming and confusing due to long waitlists and prohibitive costs. This is often exacerbated by stigma and the complexity of people’s situations – with other psychosocial factors like homelessness, family and domestic violence, neurodivergence and intellectual disability all playing a part in a clinical presentation – leading to critical gaps in their care.

Join us for a focused fireside chat with Rachel Green, CEO of SANE Australia. Rachel will share how SANE is leading the way with a digital-first approach to mental health care that complements existing services while offering new solutions that break down barriers in legacy systems. Digital psychosocial services have the potential to overcome cost and geographic barriers, offering vital connection to others on a similar recovery journey and hope to those often overlooked and in distress, especially as traditional public systems face significant pressures.

Attendees will gain insight into how digital mental health can transform support systems, providing critical support and a more tailored approach to care. While face-to-face support remains essential, digital solutions offer an essential, immediate bridge, meeting people where they are and easing suffering in the interim, leading to better consumer outcomes at a time when conventional treatment options face severe capacity challenges.

Key Discussion Points:

  • Why so many are left behind: Understanding why people with complex mental health needs often go unsupported, and what it truly means to be there for them.
  • A lifeline in the digital space: How SANE is connecting individuals to vital, free digital supports, including counselling, peer support, and moderated forums.
  • The power of belonging: The profound impact of community and connection in digital spaces for those living with serious mental health challenges.
  • Co-designing for impact: What it takes to create truly inclusive and trauma-informed digital services for people with complex needs.
  • Relieving the pressure, reaching more: How digital mental health tools can ease the strain on overloaded systems and extend care to those traditional services can't reach.
  • Shaping tomorrow's care: What SANE's pioneering approach reveals about the future of mental health support, both in Australia and globally.
Rachel Green
Rachel Green
Chief Executive Officer
SANE Australia
AUSTRALIA

Rachel Green is one of Australia’s leading innovators in mental health strategy and reform, digital service design, lived experience leadership and large-scale implementation. 

As CEO of SANE Australia, Rachel is responsible for the national delivery of digital resources and support services to Australians living with complex mental health needs. In this role, Rachel has led the co-design, development and implementation of Australia’s first digital psychosocial recovery and support platform, incorporating a range of tailored supports currently utilised by almost 200,000 Australians each year.  

Before joining SANE, Rachel held senior executive roles in mental health reform, policy development and program implementation. This included establishment of the National Mental Health Commission, authoring the Contributing Life Framework, developing Australia’s first national consumer paid participation policy and producing the first National Report Card on Mental Health and Suicide Prevention. Rachel also directed implementation of the $14m multi-site Black Dog Institute LifeSpan suicide prevention research trial and supported implementation of the Australian National Suicide Prevention Trial across the country. 
Rachel designed and implemented an Australian-first trial of a peer-led residential suicide prevention and recovery pilot called ‘SPARC’, opened Sydney’s first peer-led residential Prevention and Recovery Centre and designed and delivered eFriend, an Australian-first virtual peer warm line built to support mental health impacts in the community during the COVID-19 pandemic. 

Rachel is driven by her passion for lived experience-led design of innovative services to meet the ever-growing need for support for both individuals and families facing mental health issues and suicide.


Fiona Costello
Fiona Costello
Fractional Strategic Initiatives Lead and Webinar MC
eMHIC
ENGLAND

Fiona Costello is a seasoned healthcare professional with over 15 years of experience spanning the NHS, private, and non-profit sectors. Currently serving as Strategic Initiatives Lead at eMHIC, International Business Development Director at Aire Innovate, and SVP Partnerships at Brain+, Fiona has consistently demonstrated her commitment to improving health services through technology. Her notable achievements include expanding digital mental health technology within NHS services at SilverCloud Health, contributing to the Canadian Mental Health App Assessment Standard with ORCHA, and enhancing digital health delivery in India. At Aire Innovate, Fiona advocates for the adoption of low-code platforms in healthcare, believing these tools can streamline processes and enhance patient care. With a focus on driving innovation safely and effectively, Fiona remains dedicated to learning and growing in the digital health field, always striving to contribute positively to healthcare outcomes through innovative solutions.


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