Friday, October 24, 2025 | |
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9:00 AM - 10:00 AM |
As generative AI continues to evolve, its potential to reshape mental health care is becoming increasingly clear.
This three-part webinar series explores how Gen-AI is transforming the mental health landscape by opening new paths of support for individuals around the world and expanding access to personalized care on a scale never seen before. As AI becomes integrated into therapy, support systems, and the lives of hundreds of millions of people, it’s essential to understand both the exciting opportunities and the challenges that lie ahead.
Part 2 Explores how AI-powered tools are already being used by everyday people worldwide to access mental health support. We’ll examine both the benefits, such as greater accessibility and more personalized care, as well as the limitations. These include concerns around trust, how effective and safe it is, and figuring out where generative AI fits into our mental health journeys.
Key Discussion Points
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Commercial vs. Open-Source AI: What's the place for commercial, rule-based, and fine-tuned solutions like Woebot and Therabot versus user-prompted, free-of-charge frontier solutions like ChatGPT, Gemini, and Claude?
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The Role of Policy and Social Media: How will policy and health systems shape this future as tens of millions of people form and share their own opinions on platforms like Reddit and TikTok?
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Measuring Effectiveness and Safety: How should we conceptualize and measure the effectiveness and safety of an intervention as organic and difficult to operationalize as AI therapy?
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Urgent Research Questions: What are the most pressing open questions that research might help to address?
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The Future Ecosystem: What will the mental health ecosystem look like 10 years from now?

Researcher & tech leader
BIDMC
SWITZERLAND
Steve is a psychology researcher and technology executive, with an academic background in the psychology and neuroscience of mental health (King's College London) and computer science and mathematics (Oxford University), and 25 years' experience of leading technology transformation for multinationals.
He recently led a study with King's College London to explore real-life experiences of using generative AI chatbots, such as ChatGPT, for mental health. Findings are available in preprint (pending peer review) here - https://www.researchsquare.com/article/rs-4612612
Steve is passionate about creating impact through insight, data and technology in two core domains:
1. The global mental health crisis, through cutting edge research into the opportunity of generative AI, and
2. The challenge of multinationals to maximise the value of their technology by harnessing market forces.

Professor
Geisel School of Medicine
USA
Dr. Nick Jacobson is an Associate Professor in Biomedical Data Science, Psychiatry, and Computer Science at Dartmouth's Geisel School of Medicine, where he directs the AI and Mental Health: Innovation in Technology Guided Healthcare (AIM HIGH) Laboratory. His research focuses on leveraging technology to enhance the assessment and treatment of anxiety and depression.
Dr. Jacobson led the development of Therabot, the first fully generative AI designed for psychotherapy, which was built over 6 years by a team of over 100 people, involving more than 100,000 hours of development.
He published the first trial of a generative AI psychotherapy in the New England Journal of Medicine AI and his work aims to create scalable, personalized, and adaptive technology-based mental health interventions.

Fractional Strategic Initiatives Lead and Webinar MC
eMHIC
ENGLAND
Fiona Costello is a seasoned healthcare professional with over 15 years of experience spanning the NHS, private, and non-profit sectors. Currently serving as Strategic Initiatives Lead at eMHIC, International Business Development Director at Aire Innovate, and SVP Partnerships at Brain+, Fiona has consistently demonstrated her commitment to improving health services through technology. Her notable achievements include expanding digital mental health technology within NHS services at SilverCloud Health, contributing to the Canadian Mental Health App Assessment Standard with ORCHA, and enhancing digital health delivery in India. At Aire Innovate, Fiona advocates for the adoption of low-code platforms in healthcare, believing these tools can streamline processes and enhance patient care. With a focus on driving innovation safely and effectively, Fiona remains dedicated to learning and growing in the digital health field, always striving to contribute positively to healthcare outcomes through innovative solutions.