As mental health services continue to expand globally, the systems that support them take on growing importance. Digital infrastructure quietly shapes how clinicians work each day and how care is experienced, yet renewing these foundations is a complex, high-stakes undertaking. The potential to shift how services deliver care makes shared, real-world examples and cross-border learning within our global community especially important.

Fresh Minds, Aotearoa New Zealand’s largest primary mental health service, undertook a major digital transformation to support scale, equity, and consistency of care across a complex, multi-service model.

In this webinar, leaders from Fresh Minds and Tacklit share how they replaced fragmented systems with a single, integrated digital platform — improving referral management, data quality, clinician experience, and service visibility while laying the foundations for future AI-enabled innovation. Designed for executives leading large, multi-disciplinary mental health organisations, this session offers practical insights into how to modernise core systems without disrupting care delivery or cultural integrity.

The following topics will be covered: 

• Identifying the need and building support for change: how Fresh Minds aligned clinical, operational, and executive stakeholders around the case for digital transformation.
• Approach to delivery: how the organisation structured the program, selected a partner, and managed risk while continuing to deliver services at scale.
• Respecting culture in digital transformation: how Fresh Minds and Tacklit embedded cultural appropriateness and community voice into system design and implementation.
• Results achieved: the practical outcomes across referral efficiency, data quality, clinician experience, service visibility, and virtual care capability.
• Key learnings for other leaders: what Fresh Minds would do again, what it would change, and advice for organisations contemplating a similar transformation.