Thursday, March 19, 2026
3:00 PM - 4:00 PM
Time Zone: (UTC+13:00) Auckland, Wellington [Change Time Zone]
Register for the Free Webinar
Description

As mental health services continue to expand globally, the systems that support them take on growing importance. Digital infrastructure quietly shapes how clinicians work each day and how care is experienced, yet renewing these foundations is a complex, high-stakes undertaking. The potential to shift how services deliver care makes shared, real-world examples and cross-border learning within our global community especially important.

Fresh Minds, Aotearoa New Zealand’s largest primary mental health service, undertook a major digital transformation to support scale, equity, and consistency of care across a complex, multi-service model.

In this webinar, leaders from Fresh Minds and Tacklit share how they replaced fragmented systems with a single, integrated digital platform — improving referral management, data quality, clinician experience, and service visibility while laying the foundations for future AI-enabled innovation. Designed for executives leading large, multi-disciplinary mental health organisations, this session offers practical insights into how to modernise core systems without disrupting care delivery or cultural integrity.

The following topics will be covered: 

  • Identifying the need and building support for change: how Fresh Minds aligned clinical, operational, and executive stakeholders around the case for digital transformation.
  • Approach to delivery: how the organisation structured the program, selected a partner, and managed risk while continuing to deliver services at scale.
  • Respecting culture in digital transformation: how Fresh Minds and Tacklit embedded cultural appropriateness and community voice into system design and implementation.
  • Results achieved: the practical outcomes across referral efficiency, data quality, clinician experience, service visibility, and virtual care capability.
  • Key learnings for other leaders: what Fresh Minds would do again, what it would change, and advice for organisations contemplating a similar transformation.
Tania Wilson
Dr Tania Wilson
GM/Director of Psychological & Behavioural Health
Fresh minds
NEW ZEALAND

Tania Wilson, General Manager of ProCare Fresh Minds, is a clinical psychologist who has spent more than three decades working in the health sector.

Tania has held senior operational and clinical positions and has experience in leading national and local health initiatives. She currently leads one of the largest primary mental health and wellbeing services in New Zealand and continues to be involved in several regional and national advisory and governance groups .

Tania has a strong commitment to early intervention and integrated models of care and believes that primary care has a vital role in being the first point of call for people seeking help.

She has a particular interest in innovative and workable solutions which increase peoples’ access to the right level of help for their mental health and wellbeing when they need it.

Tania strongly believes that E-Mental Health tools are integral to accessible service delivery augmenting service capacity while enhancing engagement and choice. Most importantly, e-tools are important enablers of people maintaining their wellbeing and retaining agency over their healthy futures.


Chris Griffiths
Chris Griffiths
CEO and Co-founder
Tacklit

Chris is co-founder and CEO of Tacklit, an end-to-end operating system for the delivery of mental health care. In this role, Chris leads platform development and supports the digital transformation of mental health service organisations around the world. Tacklit is used by over 80 organisations, who collectively support the mental health of over 300 thousand people globally.

Chris is an experienced digital, technology and AI senior leader and has successfully delivered on multiple global technology initiatives in the health, education, employment, travel and finance industries. He is formally Chief Product Officer at the True Digital Group and International Product and AI Director at SEEK. 

Connect with Chris on LinkedIn


Nicole Waldron
Miss Nicole Waldron
Webinar MC
eMHIC
CANADA

Nicole Waldron is a dynamic speaker, mental health advocate, and storyteller with lived experience as a family mental health caregiver. She speaks with authenticity, compassion, and purpose—sparking conversations that challenge stigma and inspire hope.

Nicole delivers impactful keynotes, panels, and workshops on:

  • The journey of family mental health caregivers
  • Building a Victory Mindset through adversity
  • Community wellness, co-operative housing, and advocacy
  • Empowering women, youth, and marginalized communities

As the host of the Victory Speaks Podcast & Show, she encourages audiences to live with intention and resilience. Her talks combine vulnerability with practical tools to cultivate wellness and purpose.

Nicole is a respected voice in mental health policy, serving as a Family Advisor with CAMH, Stella’s Place, and OFCAN. She collaborates on several mental health initiatives, including CIHR-funded research and the MHA Provincial Coordinated Access Working Group.

Recognized for her leadership, she is a recipient of the Brian Burch Community Service Award, named among the 100 Accomplished Black Canadian Women, and honoured by HERstory in Black.

Nicole serves on the boards of The Co-operators, the Ontario Caregiver Organization, and CHFT Charitable Fund. Her mission remains clear: speak life, ignite victory, and amplify voices that matter.


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