Authenticity Over Algorithm
Digital and AI Transformation at Scale
Why Real Stories Matter in Mental Health

| Monday, May 18, 2026 | |
|---|---|
| 2:30 PM - 3:30 PM | |
We’re surrounded by narratives dressed up as stories; about mental health, health, wellbeing, and how to hack your way beyond any challenge - curated narratives shaped, shortened, or filtered for an outcome, an agenda, or an algorithm.
So, what happens when we see authentic storytelling in the midst of the endless impressions and return to something more human?
In this conversation, Hailey Hechtman (Unsinkable) and Jimmy Westerheim (The Human Aspect) explore the power of storytelling as a way to connect, compared to narrative marketing as something we construct to persuade or simplify.
Because while narratives can inform, polarize and impact us, authentic stories, shared in someone’s own words, with all their nuance and contradiction, have the power to connect for us to shift how we understand ourselves and each other.
Sometimes, it’s as simple as someone saying “Let me share what I have experienced” in a way that makes us pause and listen more deeply. As we connect in this way, stepping out of our intellectual mindset, judgement softens, and new perspectives and insights come to us as we recognize our mutual humanity, and connect in a more emotional, human way.
This conversation will also look at how today’s digital landscape is shaping the stories we see and how narrative tellers fueled by big tech polarize society but also numb us all down.
Algorithms tend to reward what is fast, certain, and polarized, leaving little room for complexity, cultural context, or the reality that people and their experiences evolve over time.
In that environment, storytelling can easily become narrative-telling content: flattened, performative, and disconnected from the person it came from. But when we make space for authentic, lived experience storytelling, something else becomes possible.
We start to:
- See beyond assumptions and stereotypes
- Widen our perspectives and connect with others
- Question the narratives we’ve been given and the ones we tell ourselves
This is especially critical in leadership and at systems-level, where lived experience is often positioned as separate from, or secondary to, clinical or academic expertise.
It is not either/or, and when we honor both, we create a wider understanding of mental health and connect with a more meaningful, inclusive reality.
At its core, this session is about uplifting storytelling as something more than content or communication. It is about connection, insight, and the possibility of transformation, both individually and collectively.
The following topics will be covered:
- Storytelling vs. Narrativetelling - The difference between sharing a lived experience to connect, and shaping a narrative to achieve a specific outcome – why that matters
- The Impact of Algorithms on Story - How digital platforms reward certainty, polarization, and speed, and what gets lost when perspectives, nuance, complexity, and evolving stories are pushed aside
- From Content to Human Story - What happens when lived experiences are turned into bites, and how to re-connect with depth, dignity, and responsibility in the storyteller
- Why Real Stories Change Us - How authentic storytelling creates space for insight, softens judgment, and allows us to see ourselves in others, across labels and narratives
- Lived Experience as Expertise - Challenging the narrated divide between “expert” and “experience,” and how integrating both can deepen understanding and strengthen mental health systems
- Storytelling in Leadership - The role of story in building trust, psychological safety, and more human-centered organizations
- The Stories We Tell Ourselves - How storytelling can shift internal narratives, support self-understanding, and open the possibility for change
- Connection as a Human Need - Why we are wired to seek out real stories and how they help us connect to a deeper why

Webinar MC
eMHIC
CANADA
Nicole Waldron is a dynamic speaker, mental health advocate, and storyteller with lived experience as a family mental health caregiver. She speaks with authenticity, compassion, and purpose—sparking conversations that challenge stigma and inspire hope.
Nicole delivers impactful keynotes, panels, and workshops on:
- The journey of family mental health caregivers
- Building a Victory Mindset through adversity
- Community wellness, co-operative housing, and advocacy
- Empowering women, youth, and marginalized communities
As the host of the Victory Speaks Podcast & Show, she encourages audiences to live with intention and resilience. Her talks combine vulnerability with practical tools to cultivate wellness and purpose.
Nicole is a respected voice in mental health policy, serving as a Family Advisor with CAMH, Stella’s Place, and OFCAN. She collaborates on several mental health initiatives, including CIHR-funded research and the MHA Provincial Coordinated Access Working Group.
Recognized for her leadership, she is a recipient of the Brian Burch Community Service Award, named among the 100 Accomplished Black Canadian Women, and honoured by HERstory in Black.
Nicole serves on the boards of The Co-operators, the Ontario Caregiver Organization, and CHFT Charitable Fund. Her mission remains clear: speak life, ignite victory, and amplify voices that matter.

Executive Director
Unsinkable
CANADA
Hailey Hechtman is a Canadian mental health leader, storyteller, and passionate advocate for person-centered, lived experience-driven programming.
With over a decade of leadership in the nonprofit sector, Hailey has dedicated her career to building more connected, compassionate systems of care. She founded the Yukon Distress & Support Line in 2014, led interagency disability inclusion efforts across Northern Canada, and championed inclusive employment initiatives rooted in dignity and accessibility.
As the Executive Director of Unsinkable, a national mental health storytelling organization founded by Olympian Silken Laumann, Hailey leads the evolution of a unified, scalable storytelling model that centers lived experience as a driver of connection, insight, and change. Through guided storytelling, amplification, and community engagement, Unsinkable supports individuals and organizations to engage with mental health in more human, relational ways. Hailey began her journey with Unsinkable as a storyteller, sharing her own experience before stepping into leadership.
A natural community connector, Hailey helped establish an informal Executive Director community of practice in Ottawa and serves as a board advisor to the Women’s Nonprofit Network. She is committed to elevating underrepresented voices, nurturing sector collaboration, and creating safe, stigma-free spaces for reflection and healing.
A recipient of the King Charles III Coronation Medal and the LeadHER Award, Hailey’s work is grounded in the belief that when stories are heard with intention, transformation becomes possible, for individuals, communities, and systems alike.

Founder
The Human Aspect
NORWAY
Jimmy Ruben Sylow Westerheim is the founder of The Human Aspect Foundation, which is behind the Life Experience Library.
He grew up in a small village where he felt like an outsider and ended up as a suicidal 13-year-old struggling to find hope. After surviving his attempt, he found a new direction in life, leading him on a global journey through sports, shipping and field work for Doctors Without Borders.
Since 2016 he has led THA from idea to global movement with storytelling at its core. Actively creating awareness while challenging our narratives about what makes us human, and how to connect beyond our “labels” through our human aspect.
